FAQ — D & D Jewelry & Gifts Boutique

1. Do you offer returns or exchanges?

Yes. We accept returns and exchanges within 10 business days of delivery for unworn, unused items in their original packaging. Eligible reasons include receiving the wrong item, damaged items, or manufacturing defects. See our full Returns & Exchanges Policy for details.

2. How long does shipping take?

Orders typically ship within 1–3 business days. Delivery times vary by carrier:

• Standard Shipping: 3–7 business days

• Priority Shipping: 2–4 business days

Tracking information is emailed once your order ships. Learn more in our Shipping Policy.

3. Do you ship internationally?

At this time, we ship within the United States only.

4. What if my package says “Delivered” but I didn’t receive it?

Once a package is marked Delivered by the carrier, we are not responsible for lost or stolen packages. Please check with neighbors, your mailbox, or your local post office. If needed, you may file a claim directly with the carrier.

5. What if my jewelry arrives damaged?

If your item arrives damaged, defective, or incorrect, contact us within 10 business days with:

• Your order number

• A photo of the issue

• A brief description

We’ll review your claim and provide a replacement or refund when eligible.

6. How do I care for my jewelry?

To keep your pieces looking beautiful:

• Avoid water, perfume, hairspray, and lotions

• Store jewelry in a dry place

• Remove before sleeping or exercising

• Wipe gently with a soft cloth after wearing

Proper care helps extend the life of your accessories.

7. Do you offer custom orders?

At this time, we do not offer custom jewelry designs. However, we frequently release new styles, so check back often for fresh arrivals.

8. How often do you release new pieces?

We add new, trendy, boutique‑style pieces regularly to keep your collection exciting. Follow us on social media for sneak peeks and new drop announcements.

9. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options available at checkout. All payments are processed through trusted third‑party providers.

10. How can I contact customer support?

We’re here to help. Email us anytime at: 📧 dndjewelrynmore@gmail.com