Refunds Policy for defective items — D & D Gifts & Jewelry Boutique 

Last updated: June 2026

1. Overview

At D & D  Gifts & Jewelry Boutique, we want you to love every piece you purchase. If something isn’t quite right, we offer refunds and exchanges under the guidelines below.

2. Refund & Exchange Eligibility

To qualify for a refund or exchange, the item must meet all of the following conditions:

• Unworn

• Unused

• In original packaging

• Reported within 10 business days of delivery

Eligible reasons include:

• You received the wrong item

• The item arrived damaged

• The item has a manufacturing defect

• The item broke before being worn

3. Items Not Eligible for Return

For hygiene and quality‑control reasons, we cannot accept returns or exchanges for:

• Items ordered in error

• Items damaged due to misuse or rough handling

• Items exposed to water, perfume, hairspray, lotions, or chemicals

• Items that show signs of wear

• Clearance or final‑sale items

4. Return Shipping

• Customers will receive a return label once the  return is approved. 

• Shipping fees are non‑refundable.

5. Refunds & Replacements

Once your return is received, our team will inspect the item.

 If you cancel an online order or return a product, the seller must first approve the refund request. Once approved, the refund process begins, which may involve a transaction reversal or credit return depending on how the original payment was made. Understanding this timeline is especially important if you're managing customer service inquiries or handling returns in an e-commerce store. Processing time could take 21 Days

If approved:

• A replacement will be shipped, or

• If the item is no longer available, a refund will be issued to the original payment method.

If the return does not meet eligibility requirements, it will be sent back to the customer.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 10 business days with:

• Your order number

• A clear photo of the issue

• A brief description of the problem

We will review your claim and provide the appropriate resolution.

7. Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, D & D Gifts & Jewelry Boutique is not responsible for:

• Lost packages

• Stolen packages

• Misdelivered packages

Customers must file a claim directly with the carrier.

8. How to Start a Return or Exchange

To begin a return or exchange, email us at: 📧 [email protected]

Ship approved returns to: 📬

D & D Gifts & Jewelry Boutique

% Helen Smith

 Attn: Returns 8551 E. St. Rd. 48 Milan, Indiana 47031